Queenstown The Original Onsen Hot Pools Experience

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Queenstown The Original Onsen Hot Pools Experience – Soak in cedar-lined hot pools above the Shotover River on the Queenstown The Original Onsen Hot Pools, with panoramic alpine views and a retractable roof. Each exclusive-use pool offers a relaxing 38.3°C soak and a uniquely Kiwi take on traditional Japanese bathing.

The experience

Tranquil Onsen Retreat Above Queenstown

Queenstown The Original Onsen Hot Pools Experience – Experience a uniquely Kiwi take on traditional Japanese bathing in our cedar-lined hot pools, perched above the Shotover River. Each exclusive-use pool is filled with pure mountain water and gently heated to a soothing 38.3°C, offering uninterrupted tranquillity amid panoramic alpine views. With a retractable roof, your soak transforms seamlessly from a cosy indoor retreat to an open-air escape under the sky. Perfect for individuals or small groups, the Onsen provides a relaxing, immersive experience in the heart of Queenstown’s alpine beauty.

Highlights

  • Exclusive-use cedar-lined hot pools with pure mountain water
  • Soothing temperature of approx. 38.3°C
  • Panoramic alpine views above the Shotover River
  • Retractable roof for indoor or open-air soaking
  • Suitable for 1–4 guests
  • Towels and drinking water provided; additional drinks/snacks available
  • Evening sessions for guests 12+; children under 5 not permitted
  • Booking includes one hour (including changing time); allow 1–2 hours for full experience

Due to high demand, please indicate your preferred date and approximate time in the enquiry form. While we cannot guarantee your exact choice, we will do our best to accommodate the closest available date and time.

Supplier: Onsen Hot Pools

The highlights

The details

Duration
DURATION: 1 HR
TIME OF TOUR: Every 2 hours (10am - 22:00pm)
Due to high demand, please indicate your preferred date and approximate time in the enquiry form. While we cannot guarantee your exact choice, we will do our best to accommodate the closest available date and time.
Check In
Check In closes 30 minutes prior to departure time.
Location: 162 Arthurs Point Road, Arthurs Point, Queenstown 9371.
Transport
Yes we provide transport- Outside the Station Building
Self Drive - 162 Arthurs Point Road, Arthurs Point, Queenstown 9371.
Additional Inclusions
Guests may purchase drinks, snacks, and platters upon arrival, paying directly at check-in.

The restrictions

Physical
We operate in all weather.
Accessibility
We do not have any facilities to lift people into our vans, please get in touch to discuss your requirements. We will do our best to accommodate you.
Pregnancy & Babies
Baby - As per our health and safety policy, we do not allow children under the age of 5 to enter the Hot Pool or Pool room as they can easily become overheated and dehydrated. PREGNANT - As a guideline, we do not recommend bathing during pregnancy due to the temperature of the pools. That said, we do still have women that are pregnant that still choose to bathe. If you have any concerns about having a Hot Pool during your pregnancy, please consult your GP or obstetrician.
Children
Minimum age 5 YRS, Ages 5 to 15- must be accompanied by a paying adult. To ensure we retain a relaxed, quiet environment after hours for all guests, evening sessions are restricted to 12+ YRS.

The common questions

Cameras are recommended, but carried at your own risk.
Swimwear, towel & Water bottle.
Yes, we provide lockers at our base building.
We operate in all weather.
Our standard cancellation policy of written notice 48 hours prior for full refund applies for this activity. For more information please refer to our terms and conditions.

Make an Enquiry

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Please let us know the dates you're looking at travelling, how many participants, and any other questions you have.

Make your trip unforgettable... and easy!