We manage over 160 short term holiday houses and apartments around Queenstown, collectively worth more than $220 million NZD.
No Wanaka, no Cromwell, no spreading ourselves thin. We have a singular focus on Queenstown and only work here in our home town! We know and love this region, and want our guests and owners to love their experience here.
By ensuring that our guests have a fantastic stay while in Queenstown, and consistently leave 5-star reviews, we can charge competitive nightly rates and maximise our property owners’ revenue and returns on their investments.
“We deliver exceptional service to both guests and property owners”
1st Jan 2025 - 31st Dec 2025
We do the basics better:
Property Maintenance
Landscaping and Handyman on staff, minimising owner costs & paperwork.
Monthly Reporting
Know exactly what's going on with monthly owner statements reporting reservations & profit.
Weekly Property Inspections
Our team keeps an eye on maintenance issues & ensures customer satisfaction.
Direct Owner Portal
Stay informed on finances, occupancy levels, property details, and book owner stays.
Facility Management Services
Supporting body corporate initiatives and managing property management.
What makes us unique:
Guest Lounge & Bag Drop
We have guest lounge & bag drop centrally located in Queenstown on Shotover St.
Centre of Queenstown Office
We are onsite at our office in Shotover St, managing your property every day.
Activity Booking Service
Concierge activity booking, maximising guests holiday experience and reviews.
Renovation Management
Our team can help update your property, change furniture or complete full renovations.
Free Marketing Team
Big focus on direct bookings and repeat customers, reducing third party commissions and fees.
Fees
Our fees structure is simple:
If you aren't making revenue, we aren't making revenue.
This means we do not charge fixed fees to our owners each month or per booking.
Our owners are our business partners and we are in this together with them.
Onboarding & Listing Management Fees |
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Start-up/Onboarding Costs |
$0 |
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Photography Costs |
$0 |
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We charge no fees during onboarding. We want our owners to maximise their investment into their property - it benefits everyone - Guests, Owners & Hello Queenstown. |
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Booking Fees |
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Commission |
20% of Accomodation Fare (+ GST) |
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Per Booking/Admin Fee |
$0 |
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Cleaning Fees |
Charged to guests - no commission |
Fixed & Monthly Fees |
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Owner Stays |
Cleaning fees only |
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Software Fees |
$0 |
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Reporting Fees |
$0 |
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Bin Fees |
$0 |
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Minor Maintenance & Replacements |
Anything <$10 - Free |
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In House Handyman / Maintenance |
$65/ph + GST |
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Contractor or Purchases Management |
$0 for anything under $10,000 NZD in value. |
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For a full understanding of fees & charges, please contact us. |
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Onboarding Procedure
We generally go live with your property within two weeks of your initial contact with us.