Hello Queenstown Website Privacy & Data Collection Policy

Effective Date: 14 th January 2026
Last Updated: 14 th January 2026

1. Introduction

Hello Queenstown (“we”, “us”, “our”) is committed to protecting the privacy of visitors to https://helloqueenstown.nz/ (the “Website”). This privacy policy explains how we collect, use, store, share, and retain personal information when you use our website or contact us.
This policy is governed by the Privacy Act 2020 (New Zealand) and applicable data protection laws.

2. Information We Collect

2.1 Personal Information

We may collect personal information you voluntarily provide when you:

  • Send an enquiry through our contact forms or “Contact Us” page.
  • When you sign up to our newsletter, providing your email details.
  • We may collect your IP address and browser user agent string to help spam detection.
  • Make bookings or payments through our booking systems (Note: booking may be processed via third-party platforms like Guesty; see Section 9).

Typical personal information may include:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Booking details
  • Payment details (if processed directly; third-party booking platforms may handle these)

2.2 Usage and Technical Data

We automatically collect technical and usage data when you visit the Website, such as:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and session duration
  • Referring/exit pages and search terms

This is collected through cookies, web logs, and analytics tools to improve the Website.

3. How We Use Your Data

We may use your personal information for the following purposes:

  • To respond to your enquiries and provide requested services.
  • To process bookings and manage your experience.
  • To send newsletters, marketing and investment opportunities (only if you have opted in).
  • To administer and improve the Website and our services.
  • To enforce compliance with our Terms & Conditions.
  • To comply with legal and regulatory obligations.

4. Data Sharing & Disclosure

We may share your personal data with:

  • Third-party service providers that help us operate the Website or provide services (e.g., booking platforms, payment processors).
  • Legal, regulatory, or security authorities when required by law.

We will not sell, rent, or lease your personal information to third parties for marketing purposes.

5. Cookies & Tracking Technologies

If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. We use cookies and similar technologies to collect data about how you use the Website.

Cookies:

  • Help remember your preferences.
  • Help track Website performance and analytics.

You may disable cookies through your browser settings, but doing so may affect the functionality of the Website.

6. Embedded Content

Embedded content from other websites Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

7. Data Retention

We will retain your personal information only for as long as necessary for the purposes outlined in this policy and to comply with legal obligations.

Typical retention periods:

  • Enquiries & contact data: up to 3 years after last contact unless you request deletion sooner.
  • Marketing data (newsletter): until you unsubscribe.
  • Booking information: retained according to applicable financial, contractual, or regulatory requirements.

After the retention period, data will be securely deleted or anonymised.

8. Your Rights

Under applicable law, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data (subject to legal or contractual limits).
  • Withdraw consent to marketing communications at any time.

To exercise these rights, contact us at:
Email: [email protected]
Address: 19 Shotover Street, Queenstown 9300, New Zealand

9. Third-Party Sites & Booking Platforms

Some services (like accommodation bookings) are processed through third-party platforms (e.g., Guesty). Those platforms may collect, use, and store your personal information under their own privacy policies. You should review their privacy policies independently via applicable websites.

10. Security

We implement reasonable technical and administrative security measures to protect your data from unauthorised access, loss, or misuse.

11. Changes to This Policy

We may update this privacy policy from time to time. Updated versions will be posted on this Website with a revised “Last Updated” date.

12. Contact Us

If you have questions about this policy or your personal information, please contact:

Email: [email protected]
Address: 19 Shotover Street, Queenstown 9300, New Zealand